Meet the man who deactivated Trump’s Twitter account
Duysak, a twenty-something with Turkish roots who was born and raised in Germany, was working as a contractor for a fixed term for the last part of his stay in the U.S. under a work and study visa. In addition to his role at Twitter with Pro Unlimited, other assignments had included stints in monetization at Google and YouTube via another contractor, Vaco.
Many have wondered on Twitter why Trump’s account has never been shut down for violating Twitter’s terms (among the reasons people have given is that he has threatened North Korea with nuclear violence) while others have been calling for people to report him using Twitter’s reporting tools for offensive tweets.
At Twitter, Duysak had been assigned to customer support as part of the Trust and Safety division. This team receives alerts when users report bad behavior, including offensive or illegal tweets, harassment, someone impersonating another person and so on. The team performs triage on complaints to determine what further steps, if any, should be taken.
uysak, medium in stature and wearing a black and gray cardigan with a pattern of the American flag across it (not something he planned, laughing a little in surprise when he made the connection between it and the story), is a personable guy. He’s quick to smile; he’s close to his family and has a big network of friends; and he speaks with a certain kind of indeterminate European accent — the kind you often hear from people who have traveled, lived and studied across different countries. He’s more Euro than bro.
His last day at Twitter was mostly uneventful, he says. There were many goodbyes, and he worked up until the last hour before his computer access was to be shut off. Near the end of his shift, the fateful alert came in.
This is where Trump’s behavior intersects with Duysak’s work life. Someone reported Trump’s account on Duysak’s last day; as a final, throwaway gesture, he put the wheels in motion to deactivate it. Then he closed his computer and left the building.
Several hours later, the panic began. Duysak tells us that it started when he was approached by a woman whom he didn’t know very well. According to Duysak, the woman said that she had been contacted by someone asking about Duysak in connection with Trump’s Twitter account. After a moment of disbelief, he said he then looked at the news and realized what had happened
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